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General conditions of attendance, cancellation and complaint conditions
1) Service orders
- It is necessary to order all the services in a written way (fax, postal
service, e-mail). Binding telephone orders are not accepted, the only service we provide on the telephone is
information. The order must contain the client's name (or the name of the travel
agency), arrival date, departure date, place of stay, required accommodation category
(or the name of the hotel) and other required services (transfers, theatre tickets
etc.). We confirm the order as soon as possible by fax, e-mail or by postal service) or we prepare a special offer according to
your wishes and demands.
2) Prices and services
All prices are mentioned in our offer. The prices are in $ (US dollars) include all taxes.In case you wish to arrange other services or a special
offer for you we will calculate the price individually. The price is confirmed together with the confirmation of the
order.
3) Payment
Individuals
- Accommodation.cz
does not charge you cancellation fees if you cancel your reservation at least 72 hours prior to arrival. Within 72 hours only the first night will be charged. In
case that the hotel has different cancellation fees we state this directly among other information about the
hotel.
A $20.00 processing fee is charged for all cancellations after
vouchers were sent out. This way you can plan your trip with the greatest flexibility.
Groups - In case you cancel the ordered services at least 45 days before the service starts there is no
cancellation fee. days before the service starts cancellation fee
| 45 to 25 days |
20 % of the price of the accommodation |
| 24 to 10 days |
50 % of the price of the
accommodation, transfers and ordered tickets |
| 9 to 4
days |
80 % of the price of the
accommodation, transfers and ordered tickets up to 3 |
| up to 3 days |
100 % of all the ordered services |
5) Complaints
- In case the services are not provided in the ordered quality and
quantity, the client has the right to make a complaint. The complaint must be made as soon as possible to the guide or in our
office, or in the hotel so that the situation can be worked out
immediately. In case the problem cannot be solved at once, the client has to inform our travel agency or the guide in a written
way without delay. |
